Standing Order |  Never Sends



General

  • What do the colors on my calendar mean?
      The Order You Are Seeing          
      Days You've Told Us You Will be Away          
      Orders Previously Delivered          
      Next Order to be Delivered          
      Future Orders Already Defined          
      Days When You Will Get an Order Delivered          
      Days When You Can Get an Order Delivered          
      Days When LoveDelivery is Closed          
      Days That Are Not Available          


    Standing Order

  • What is my standing order?
      Your standing order is your permanent order that you want delivered each week without your intervention required.
  • How do I modify my standing order?
    • To modify the quantity of a product or box that you have in your order, change the number in the listing of your standing order at the top of the standing order page.
    • To remove an item from your order, change the number to 0.
    • To add new items, scroll down to the bottom half of the standing order page and specify the number of products you want added to your order.
    • Can't see what you want? Move your mouse over list of categories on the left and choose a category from the cascading lists that will appear.
    • Click either Update Order button when you are done.
    • Your new standing order will be listed on the standing order page.
    • Changes to your Standing Order will alter orders on or after Monday 13 September 2010.
  • Will changing my Standing Order affect my Current Order?
      The current customizing of your box will remain unless you switch box sizes. If you have eliminated a Standing Order item from your Current Order it will not be added back in. If you add products to your Standing Order they will be added on to the Current Order.
  • How do I find out more about the boxes and products?
      To get more information about a box, click on the box name on standing order page. To get more information about a product, click on the products name on the bottom half of standing order page.
  • Do I have to have a standing order?
      No, you can come in each week and order as needed.


    Current Order

  • What is my current order?
      Your current order is the specific items that you want delivered on a given date. If you do not alter it, it will be as specified in your standing order. Changing your current order will not change your standing order.
  • When will my current order be delivered?
      Your current order will be delivered on Tuesday, Wednesday or Thursday depending on where you are located. Please contact LoveDelivery to find an approximate time.
  • When can I modify my current order?
      You can modify your orders until Sunday 10:00 pm.
  • How do I modify my current order?
    • To modify the quantity of a product or box that you have in your order, change the number in the listing of your current order at the top of the current order page.
    • To remove an item from your order, change the number to 0.
    • To add new items, scroll down to the bottom half of the current order page and specify the number of products you want added to your order.
    • Can't see what you want? Move your mouse over the list of categories on the left and choose a category from the cascading lists that will appear. It's products will replace the current list.
    • Click either Update Order button when you are done.
    • Your new order will be listed on the current order page.
  • What if I modified my order and then want to start over?
  • How do I find out more about the boxes and products?
      To get more information about a box, click on the box name on current order page. To get more information about a product, click on the products name on the bottom half of current order page.
  • How can I tell my modifications have been made?
      After clicking the Update Order button, the screen will refresh showing you your new order. Also, you will get an email when the session is over showing you what is in your order if you requested that service.


    Holidays

  • What if I'm going on holidays, or want to temporarily cancel deliveries?
      Please let us know when you will be away. No deliveries will be made on the days you choose.

      You can also check to see when you have told us you will be away on this page. If you are no longer going to be away, you can tell us to restore your delivery.



    Boxes

  • How can I order a box?
      A box can be ordered as part of your standing order if you wish to receive it every week or part of your current order if you wish to try it first. Just set the number of boxes you want to receive at the top of the order.
  • Can I modify my box?
      You can modify your box as much as you like.
  • When can I modify my box?
      You can modify your box as soon as it has been defined by LoveDelivery until Sunday 10:00 pm. LoveDelivery will let you know when it is ready.
  • How can I modify my box?
      You can modify your box on the box page in the following ways:
    • Never Sends have already been automatically removed from your box. You can add them back in if you like.
    • Type a zero beside your never sends (the highlighted items) or other items you do not want.
    • Edit the value in the text boxes beside other items to increase or decrease their quantity.
    • Click the popdown beside any item to substitute a different item.
    • Enter the quantity as desired.
    • Click Update when you are done to confirm your changes, or at any point to see your modifications to date.

      As you work with this form, changed items will highlight and the system will display an indicator to tell you when you have undershot the default box value. You can see by the size of this bar how close you are to filling your box. To find out what will top up your box, click on a zero item and choose from the pop down list.

      Pay special attention to items highlighted in this color. They are items you have requested never to be sent to you. If you do not have a chance to come in and look at your box, the LoveDelivery personnel will make appropriate substitutions for you.
  • Can't get more of what you want?
      Zero out some items. Press Update and then click on a zero item and when you have taken enough out, your choice will appear in the window.
  • How can I tell my modifications have been made?
      After clicking the Update button, the screen will refresh showing you your new box. Also, you will get an email when the session is over showing you what is in your order and your box if you requested that service.
  • What if I modified my box and then want to start over?
      At the top of the the box page click Reset to Standard Box.
      

    Tell Us Your Preferences

  • What is a Preference?
      You can tell us your preferences for a specific produce type or an entire CATEGORY of produce. For example, you can have us never send (ALL) POTATOES or tell us to just exclude RUSSET POTATOES. You can also tell us what other things you like. If you do not have a chance to come in and look at your box, the LoveDelivery personnel will substitutions the things you do want for those that you do not. Your choices are:
      • Always
      • Sometimes
      • Never
      Never indicates that you never want these products. They will be highlighted in your box. Sometimes indicates that you have no specific preference for these products. All other preferences are shown to managers to assist them when replacing things in your boxes.
  • What does Never mean?
      This indicates you NEVER want this category or product included in your box. If you do not have a chance to come in and make a substitution in your box, the LoveDelivery personnel will make it for you.
  • Do I have to list all my preferences?
      No, just let us know a few items you always like in case we have to make substitutions on your behalf.
  • How can I modify my list of preferences?
      You can modify your your list of preferences on the preferences page in the following ways:
    • At the top of the page, there is a list of categories, and a list of specific products for which you specified a preference. What you choose for a specific product will overrule what you choose for categories that contain it. If you choose a preference for a specific product that is the same as the preference for the containing category, the specific product preference will no longer be listed.
    • You may add things to your preference list by choosing a product or category from the bottom of the preferences page and choosing your preference adjacent to it.
    • You can remove a Category or Product preference by choosing the remove option. If a product is assigned the same preference of the containing category, which is the value it would have in any case, the preference is also removed.
    • Can't see what you want? Move your mouse over the list of categories on the left and choose a category from the cascading lists that will appear. It's sub-categories and products will replace the current list.
    • Each time you change a preference for a Category or Product, and click the update button, the list at the top of the page will be refreshed.

      If you do not have a chance to come in and look at your order, the LoveDelivery personnel will make appropriate substitutions for your Never.
  • What do I do if I want Never want Potatoes (Category) except for Russets potatoes (Product in category)?
      What you choose for a specific product will overrule what you choose for categories that contain it. Choose Never for the category Potatoes and then choose anything you wish Product Russets Potatoes.


    Registration

  • How do I sign up?
      Go to our Registration page and fill in at least the manditory fields. After you have submitted the page, you can set up your standing order. Someone from LoveDelivery will be in contact with you.
  • How do I change my registration information?
      Go to our Registration page and change any information or service choices you have made.
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